oklv Privacy Policy

This privacy policy applies to all users of the oklv platform. By accessing this site or creating an account, you are considered to have accepted the terms of this policy. Our Terms and Conditions also apply alongside this policy.

1 Types of Information Collected

Certain types of information are collected as needed to operate the oklv platform. This information falls into two main categories:

1.1 Information You Provide Directly

When you register with oklv, make a deposit, or request support, you voluntarily provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• bKash, Nagad, Rocket, Upay, or bank account details (for transactions)
• Contact details provided in support requests

1.2 Information Collected Automatically

Some technical information is collected automatically while you use the platform:

• IP address and device type
• Browser type and operating system information
• Time of site visits, page view history, and session length
• Information collected through cookies and similar tracking technologies
• Login history and security-related logs

2 Purposes for Using Information

oklv uses collected information only for the purposes listed below. It is not used for any other purpose without the user's consent:

1. For creating, verifying, and managing accounts
2. For processing financial transactions including deposits and withdrawals
3. For providing customer support via 24/7 live chat and email
4. For ensuring platform security and preventing fraud
5. For meeting legal obligations and conducting audits
6. For improving service quality and diagnosing technical issues
7. For monitoring user activity in line with responsible gambling guidelines

3 Information Sharing and Disclosure

oklv may share limited information with third parties in specific circumstances. Data protection is ensured in each case:

3.1 Payment Processors

Necessary financial information is shared with the relevant providers to complete transactions through payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers. These third parties operate under their own privacy policies.

3.2 Legal Obligations

oklv may be required to disclose certain information by court order, valid request from a government authority, or applicable law. In such cases, only the information legally required is disclosed.

3.3 Technology Partners

Limited information may be shared under contract with trusted technology providers for the operation of platform services (server hosting, cybersecurity, analytics). These partners are contractually bound to keep information confidential.

4 Data Storage and Security

oklv applies industry-standard security measures to protect your information:

• SSL encryption is used for all data transmission
• Stored data is protected with strong encryption technology
• Access to account information is restricted to authorised staff only
• Regular security audits and penetration tests are conducted
• Automated systems are in place to detect suspicious activity

Necessary information is retained while the account is active. After an account is closed, some information may be kept for a set period as required by legal obligations.

5 Cookie Policy

The oklv website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience on the website.

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, storing payment information during deposits, and completing security verification. The platform cannot function properly without them.

5.2 Analytics Cookies

Analytics cookies are used to understand which parts of the site are used most and where improvements are needed. This information is processed in aggregated (anonymised) form.

5.3 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may prevent some platform features from working.

6 User Rights

Every user of the oklv platform has the following rights regarding their personal information:

6.1 Right to Access

You may request to know what information oklv holds about you at any time. Our 24/7 support team is ready to assist you via live chat or email.

6.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request a correction. Once identity verification is complete, the correction will be made promptly.

6.3 Right to Deletion

After an account is closed, you may request deletion of information that is not legally required to be retained. However, financial transaction records must be kept for a set period in accordance with regulatory requirements.

6.4 Right to Data Portability

You may request your account information in a structured format. This request must be submitted through the support team.

7 Protection of Minors

oklv provides services only to those aged 21 or above. Age is verified at the time of registration, and any account identified as belonging to a minor is closed immediately. No information is knowingly collected from minors.

Our Responsible Gaming guidelines provide further details on the protection of minors, including specific guidance for parents and guardians.

8 International Data Transfers

oklv's servers and data infrastructure operate in accordance with international security standards. Where information needs to be processed on servers in another country, an equivalent standard of data protection is ensured.

9 Third-Party Links and Services

The oklv platform may include content from game or service providers (such as PG Soft, Pragmatic Play, JILI, Evolution, and Spribe). These third parties have their own privacy policies, and oklv is not responsible for their data practices.

10 Changes to This Policy

oklv reserves the right to amend this privacy policy as needed. For significant changes, registered users will be notified by email or via a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you have questions about any aspect of this policy, you may find answers in our FAQ section or contact the support team directly.

11 Complaints and Contact

If you have any complaints or requests regarding this privacy policy, please contact the oklv support team. We provide support in Bengali and English 24/7.